Terms & Conditions

TERMS OF USE – Reftro

Welcome to our website. This is owned by Wareshare Technologies Private Limited (”Company”), a company duly registered and incorporated under the Companies Act, 1956, whose address is at 6 Sarat Bose Road, Kolkata 700020. We maintain this website as a service to our customers. By using our website, you are agreeing to comply with and be bound by the following Terms of Use. Please review the following Terms of Use carefully. If you do not agree to these terms, you should not use the website or review information or subscribe to the Consumer Electronics (“Transaction”) from this website.

“We/we” or “Our/our” or “Us/us” or “Reftro” or “Service Provider” refers to Wareshare Technologies Private Limited and shall include its successors and assignees. “Website” or “Site” or “App” shall mean www.Reftro.com and such other websites and mobile applications as may be developed by Reftro or Wareshare Technologies Private Limited from time to time. “You/you” or “Your/your” or “Yourself/yourself” shall mean reference to the Prospect or Customer or his/her representative and any other user accessing the Site.

GENERAL

You agree to the terms and conditions outlined in this Terms of Use (“Terms of Use”) with respect to http://www.Reftro.com (“Reftro”/”Website”). These Terms of Use constitute the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Website, the content, products or services provided by or through the Website. This Terms of Use may be amended from time to time by us without specific notice to you. The latest Terms of Use will be posted on the Website, and you should review this Terms of Use prior to using the Website at each instance.

Your use of the Website and services are governed by the following Terms of Use as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If you transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, You shall be contracting with the Company and these terms and conditions including the policies constitute your binding obligations, with the Company.

For the purpose of these Terms of Use, wherever the context so requires “You” or “User” shall mean any natural or legal person who has agreed to become a subscriber on the Website by providing information on the Website using the computer systems. There is no registration process and Reftro allows the User to surf the Website or subscribe without registering on the Website. The term “We”, “Us”, “Our” shall mean the Company.

When you use the Website or send emails or other data, information or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically and as and when required. We may communicate with you by email or by other mode of communication, electronic or otherwise.

The terms of Use stated herein shall only govern the Website and the mobile application of Reftro shall be governed by a separate Terms of Use.

TRANSACTION/SERVICES

Through this Website, any User can subscribe to a pre-defined solutions package consisting ofconsumer electronics, home décor offered in various range (“Experience”) by submitting the Subscription Programme Document and by signing a Subscription Form in the format provided by the Company for a chosen Experience by consenting to pay a monthly Subscription fee. The Company may send a reminder to the User for the payment of monthly subscription fee before the expiry of 5th day of every month. The terms and conditions of the subscription are enumerated in a separate Subscription Agreement which needs to be individually executed by each Subscriber/customer. The Transaction herein shall not be considered as sale and for all purposes, the products/Experience offered/provided herein under the Subscription Programme Document shall remain as the property of the Company.

LEGAL NOTICE

All textual, graphical and other content appearing on this Website, unless otherwise noted, are the property of the Company.

Copyright. The content, organization, graphics, design, compilation, magnetic translation, digital conversion and other matters related to the Website are protected under applicable copyrights, trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the Website, except as allowed by Section 4, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Website. The posting of information or materials on the Website does not constitute a waiver of any right in such information and materials.

You may view, copy, print and use content contained on this Website solely for your own personal use and provided that: (1) the content available from this Website is used for informational and non-commercial purposes only; (2) no text, graphics or other content available from this Website is modified in any way; (3) no graphics available from this Website are used, copied or distributed separate from accompanying text; (4) no content available from this Website may be used for any purpose which is offensive or which disparages, damages or otherwise negatively reflects upon Company, its products, its employees or its management. Nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license or other grant of right to use any patent, copyright, trademark or other intellectual property of Company or any third party, except as expressly provided herein.

We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the Website. Trademarks mentioned in the Website are either trademarks or registered trademarks of the Company.

USE OF WEBSITE

You shall not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website. We reserve Our right to bar any such activity.

You shall not probe, scan or test the vulnerability of the Website or any network connected to the Website nor breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any information on any other User of or visitor to Website, or any other customer, including any account on the Website not owned by You, to its source, or exploit the Website or any service or information made available or offered by or through the Website, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than Your own information, as provided for by the Website.

You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about Us or the brand name or domain name used by Us including the terms Reftro, Wareshare Technologies, Reftro.com, or otherwise engage in any conduct or action that might tarnish the image or reputation, of Reftro or otherwise tarnish or dilute any Reftro’s trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by us. 

You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to us on or through the Website or any service offered on or through the Website. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.

You may not use the Website or any content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of the Company.

SECURITY POLICY

Reftro takes the security of its systems, network and infrastructure seriously. While we strive to use the latest technologies and best practices available to ensure a highly secure environment for our customers, we also acknowledge that no technology is perfect. We constantly study and look for any weaknesses in our technology and design. If you believe you’ve found a security issue on our website, we encourage you to notify us at support@Reftro.com . We welcome your contributions and will work with you to resolve any issue promptly. We will recognize the contributions of security researchers who invest their time and effort in helping make Reftro more secure.

DISCLAIMER AND LIMITS

Reasonable efforts are taken to ensure the accuracy and integrity of information and related materials provided by the Company on this Website, but the Company is not responsible for misprints, out-of-date information, technical or pricing inaccuracies, typographical or other errors appearing on this Website. Information and related materials are subject to change without notice. The information from or through the website is provided ”as is,” ”as available,” and all warranties, express or implied, are disclaimed (including, but not limited to, the disclaimer of any implied warranties of merchantability and fitness for a particular purpose). The information and services may contain bugs, errors, problems or other limitations. We and our affiliated parties have no liability whatsoever for your use of any information or service. In particular, but not as a limitation thereof, we and our affiliated parties are not liable for any direct or indirect, special, incidental or consequential damages (including damages for loss of business, loss of profits, litigation, or the like). The negation of damages set forth above is a fundamental element of the basis of the bargain between us and you. No advice or information, whether oral or written, obtained by you from us through the website shall create any warranty, representation or guarantee not expressly stated in this terms of use.

All responsibility or liability for any damages caused by viruses contained within the electronic file containing the form or document is disclaimed. We will not be liable to you for any direct or incidental, special or consequential damages of any kind that may result from use of or inability to use our website or in connection with these terms of use, even if the user has been informed in advance of the possibility of such damages. Our maximum liability to you under all circumstances will be equal to the purchase price you pay for any products, services or information.

We view protection of your privacy as a very important principle. We understand clearly that you and your Personal Information is one of our most important assets. We store and process your information in accordance with Information Technology Act 2000 and Rules there under. Our current Privacy Policy is available at www.Reftro.com. If you object to your information being transferred or used in this way please do not use Website.

Reference to any product, process, publication, service, or offering of any third party by trade name, trademark, and manufacturer or otherwise does not necessarily constitute or imply the endorsement or recommendation of such by Company.

PRODUCT DESCRIPTION

We do not warrant that Product description or other content of this Website is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.

Reftro does not make any representation or warranty as to specifics of the images displayed on the Website and the images have no bearing on the quality of the products displayed. The Users shall take no inference based on the picturisation of the products offered. The price indications on the Website may vary due to some technical issue, typographical error or difference in product information and the Company shall not be responsible for the changed prices during the transaction. The terms and conditions of delivery, payment, etc. shall be governed by the Subscription Agreement signed by the User/subscriber

Should any user of this Website send any feedback or data, such as ideas, comments, suggestions or questions regarding any Company product or service or the content of this Website, such information shall be deemed to be non-confidential, and Company shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose and distribute the information to others without limitation. Further, Company shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products incorporating such ideas, concepts, know-how or techniques We reserve the right, and you authorize us, to use and assign all information regarding Website uses by you and all information provided by you in any manner consistent with our Privacy Policy.

PAYMENTS

You represent and warrant that if you are making any payments to us that: a. any credit, debit, net banking, cheque or any other mode of transfer information supplied by you is true and complete b. charges incurred by you will be honored by your credit card/debit card/banking company, and c. you will pay the charges incurred by you at the posted prices, including any applicable taxes.You are agreeing to be in compliance with our PAYMENT AND REFUND POLICY also. While availing the payment method/s available on the Website or App, Reftro shall not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to Lack of authorization for any transaction/s, or Exceeding the present limit mutually agreed by You and between”Bank/s”, or Any payment issues arising out of the transaction, or Decline of transaction for any other reasons. All payments made against the purchases/services from Reftro by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. We will not facilitate a payment with respect to any other form of currency. By making a payment, you have specifically authorized Reftro and/or its service providers to collect, process, facilitate and remit payments. You understand, accept and agree that the payment facility provided by Reftro is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through Cash On Delivery, collection and remittance facility for the transactions on Reftro Website or App using the existing authorized banking infrastructure and Credit Card payment gateway networks. Further, by providing this Payment Facility, Reftro or its service providers are neither acting as trustees nor acting in a fiduciary capacity with respect to the payment. Except for the Booking Amount related transactions, refund, if any, shall be made at the same Issuing Bank from where Transaction Price was received. • All Refunds For electronics payments, refund shall be made through payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI). • Refund shall be subject to Customer complying with our PAYMENT AND REFUND POLICY. You may have the right to initiate a chargeback request in accordance with the terms and conditions of Your debit or credit card scheme or your bank account. Please note that Your chargeback request will be processed by Your debit/ credit card provider or your bank and not by Us. Therefore, We bear no liability for the processing of the chargeback requests. We reserve the right to review Your Account and subscription and payment history pursuant to a chargeback request, in order to determine the occurrence of fraud. If We have any reason to believe that there has been fraudulent activity on Your Account, We reserve the right to terminate, block or suspend You or Your subscription with immediate effect. For your convenience, you can choose to save your Credit or Debit or ATM or Point of Sale (POS) or any electronic payment card for easy payments in the future, making your payments effortless. We use certified128-bit encryption technology and PCI-DSS (Payment Card Industry Data Security Standard) certified environments to ensure the security of your card, net banking information at all times for processing your payment and/or saving for future use. We will use this information to help you make future payments easy, but only with your permission. For your convenience, you can choose to pay Reftro automatically. By doing so, you irrevocably authorize us, as necessary, to instruct your Bank or Financial Institution to handle such transaction and you irrevocably agree that Reftro may give such instructions on your behalf in accordance with your requests as submitted on the Site. You agree to be bound by the terms and conditions of use of each applicable Bank of Financial Institution, and in the event or conflict between our Terms and the Bank’s or Financial Institution’s terms and conditions then our Terms and conditions shall prevail. You acknowledge that Reftro will not be liable for any damages, interests or claims etc. resulting from processing or storing card information or not processing a payment transaction or any delay in processing a payment transaction which is beyond control of Reftro or its service providers. You agree that we will not be liable for any loss caused by any unauthorized use of your credit card or any other method of payment by a third party in connection with the Site. You waive your right to dispute any payment made into Your Account and you will bear all costs.

PAYMENT AND REFUND POLICY

• Two month’s advance is taken for booking subscription. The amount is refundable if the customer cancels the order 7 days prior to full delivery of the package.
• If the customer has paid the booking amount and has accepted delivery, the booking amount is non –refundable if the product is returned within minimum rental tenure of the product from the date of delivery of the product. 
• The customer’s billing cycle starts on the date the first item is delivered to his/her house. The subscription cycle is then that date plus one month. Every subsequent item/package delivered is invoiced pro-rate in accordance with the subscription cycle.
• For e.g.: A customer places an order for 2 packages on 19th July. In case the order is partially delivered with some items on 24th July and the remaining items are delivered on 29th July. In this case, the customers subscription cycle is frozen from 24th of every month to 23rd of next month. The items delivered on 24th are invoiced for 30 days (entire subscription cycle) and the items delivered on 29th are invoiced for 25 days (pro-rate according to subscription cycle). Any subsequent add-on, swap, etc will be invoiced in accordance with the subscription cycle.
• Rentals must be paid within 5 days of receipt of the invoice. Delayed payment of monthly rentals beyond due date shall attract a late payment charge of 2% of the outstanding amount or Rs. 150 per month, whichever is higher, till the time the monthly rental is paid.
• Non-payment of monthly rentals for one month could result in termination of subscription and removal of the consumer electronics
• The Company will levy a charge of Rs. 500/- for ECS/Standing Instructions dishonour.

By Signing the NACH mandate form the customer,

• Declares that the particulars provided in this mandate are correct and complete and hereby agrees to participate in the NACH/ECS/Direct Debit/Standing Instructions (SI) and make payments through the NACH platform according to the terms and conditions thereof.
• Agrees and acknowledges that Wareshare Technologies Private Limited will not be held responsible for any delay and/or failure in debiting the customer’s bank account for reasons not attributable to the negligence and/or misconduct on the part of Wareshare Technologies Private Ltd.
• Agrees to abide by the terms and conditions that may be intimidated by Wareshare Technologies Private Limited /Bank with respect to the NACH/ECS/Direct Debit/SI from time to time. 
• Agrees to register for ECS / NACH (Debit Clearing) / Direct Debit / SI facility and that the payment towards rental dues to Wareshare Technologies Private Limited shall be made from bank account in the mandate form
• Authorizes the representatives of Wareshare Technologies Private Limited, agents of Wareshare Technologies Private Limited carrying this mandate form to get it verified and executed. 
• Authorizes the Bank to debit the Customer’s bank account for any charges towards mandate verification, registration, transactions, returns, etc, as applicable for my/our participation in NACH/ECS/Direct Debit/SI.
• Customers are required to ensure adequate funds in their bank account on the date of Auto Debit transaction
• Wareshare Technologies Private Limited will endeavour to debit the investor bank account on the first day of the month, however if there is any delay all such transactions are debited subsequently 
• Wareshare Technologies Private Limited or its authorized banker or agent will initiate the Auto Debit form registrations/ debit transactions 
• Wareshare Technologies Private Limited / Sponsor Bank / NPCI are not liable for the bank charges, if any debited from investor’s bank account by the destination bank, on account of payment through NACH
• Customers are requested to hand over a cancelled cheque for the account to which the auto debit is being set up to the delivery personnel from Wareshare Technologies Private Limited
• All rights and remedies as applicable in case of dishonor of a cheque, are available to Wareshare Technologies Private Limited against dishonour of electronic funds transfer instructions / NACH auto debit mandates under insufficiency of funds as are available under Section 138 of the Negotiable Instruments Act, 1881

Documentation and Verification Policy

All prospective customers of Reftro must comply with the documentation and verification policy. Customers are required to upload the following documents during placing the order for their desired products. 

Customers renting for personal use for their rented / own residential accommodations. EMPLOYED / SALARIED PROFESSIONALS

• Copy of PAN Card issued by the Income Tax Department of India.
• Permanent Address Proof (DL/UID/Passport/Voter Id)
• Delivery Address Proof (HR Letter/ Rental Agreement/ Recent Utility Bill)
• Company id

SELF EMPLOYED PROFESSIONALS

• Copy of PAN Card issued by the Income Tax Department of India.
• Permanent Address Proof (DL/UID/Passport/Voter Id)
• Delivery Address Proof (HR Letter/ Rental Agreement/ Recent Utility Bill)
• Reference of self-employment

STUDENT/ FREELANCER

• Copy of PAN Card issued by the Income Tax Department of India.
• Permanent Address Proof (DL/UID/Passport/Voter Id)
• Delivery Address Proof (HR Letter/ Rental Agreement/ Recent Utility Bill)
• Student ID / Reference for the related profession
• Guardian’s Proofs (Point 1 & 2)
• Contact number of guardian

FOREIGN NATIONALS (Except Freelancers/ Patients)

• Copy of Visa
• Copy of Passport
• HR Letter/ Rental Agreement/ Recent Utility Bill (Delivery Address Proof)
• Local Company / Business Reference.

NRI/POI

• Visa / PIO Card
• Passport
• HR Letter/ Rental Agreement/ Recent Utility Bill (Delivery Address Proof)
• Local Company/ Business Reference.

Customers renting for business use for their rented / own commercial establishments. SOLE PROPRIETOR.

• PAN CARD of the business entity/ Sole proprietor issued by the Income Tax Department of India.
• Address proof of the proprietor ( DL/ Aadhar/ Voter Id/ Passport)
• GST certificate/ Sales and Income tax returns / Registration or licensing document issued by the Central Government or State Government Departments or municipal authorities / Certificate/registration document issued by the sales tax/professional tax authorities.
• Delivery Address Proof

PARTNERSHIP FIRMS

• PAN CARD copy of the firm
• Registered Partnership Deed
• Power of Attorney granted to a partner of an employee of the firm to transact business on its behalf.
• ID / address proof of the main partners and persons holding the Power of Attorney
• Proof of Legal name
• Delivery Address Proof

LIMITED LIABILITY PARTNERSHIP or LLP

• PAN CARD copy of the LLP
• Copy of the LLP agreement.
• Copy of the Incorporation document and DPIN of the designated partners.
• Copy of the certificate of Registration issued by the ROC concerned.
• Copy of the Resolution to avail consumer electronics on rent from M/s Wareshare Technologies Private Ltd.
• Government Issued Permanent address proof – DL/ UID/ Passport/ Voter Id (Permanent Address Proof) of the authorized person.
• GST certificate / Registration or licensing document issued by the Central Government or State Government Departments or municipal authorities / Certificate/registration document issued by the sales tax/professional tax authorities
• Current Address Proof – Rental Agreement/ Recent Utility Bill (Delivery Address Proof)

COMPANIES / PVT LTDs

• PAN CARD of the company
• Certificate of incorporation / commencement of business and DIN
• Memorandum & Articles of Association
• Authorization letter for entering into contract to avail consumer electronics on rent from Wareshare Technologies Private Ltd.
• ID and address proof of the authorized signatories duly attested by the company.
• List of directors with contact numbers
• Delivery / mailing address proof of the company

TRUST/ CLUB/ ASSOCIATIONS

• Certificate of Registration.
• Power of Attorney granted to transact business on its behalf.
• ID and address proof of the authorized signatories duly attested by the company.
• Any document listing out the names and addresses of the trustees, beneficiaries, and those holding power of Attorney.
• Resolution of the managing body of the foundation.
• Declaration of Trust/Bye Law of society/Bye-law of Association/Bye-law of club.
• Attach the name and address of the founder, Manager/director and the beneficiaries, telephone/fax number, Telephone bill, Utility bill apart from the above for delivery proof.
• Reftro’s address verification executive will be visiting your premises before delivery for a seamless delivery experience.
• Failure to upload the documents will lead to auto rejection. Reftro will not entertain orders from customers staying in PGs, Hostels and Hotels as the same is considered as a temporary requirement.
• Reftro reserves the right to cancel any order as per internal policies subject to documentation / Field verification.
• Reftro might request additional documents on a case to case basis. The same will be notified via email and SMS.

Cancellation of Subscription can be done under the following circumstances

• During Initial Subscription Period –The minimum tenure for Reftro products vary from 3 months to 6 months. This means that if you cancel your subscription anytime before that, you will be charged the full rent for the entire duration of the minimum tenure. This will be a calculated basis when you return your products and the booking amount paid by you will be adjusted accordingly.
• After Initial Subscription Period –Post the Initial Subscription period, Customer can avail of all subscription benefits during this period. Customers can terminate their subscription with 7 days notice. In case, this requisite notice is not given, Reftro would deduct pro rata rent for the period in which notice was given and refund the remaining amount. 
• During pause –A similar procedure would be followed in case of termination of subscription during the Pause period

Refund Policies

• Refund requests must include the name of the subscriber.
• Refunds will be credited back to the account of the customer through any of the Banking channels.
• Refunds are issued under the following circumstances:
  • Customer or Reftro terminating subscription after initial subscription period
  • Customer returning part of the package 
  • Customer swapping part or whole of package of range for a lower rental range
• Within 5 working days from the date of issue of Pick Up instructions, the Company shall process for adjustment of booking amount, subject to deduction of damages, unpaid monthly rentals and any other deductions as applicable. Refunds would be done through a NEFT transfer. Refunds would be tracked by Reftro’s in-house Customer Care and updates shared accordingly with customers.
• In case of partial return of package, prorated rent for the items retained is charged.

Delivery Policy

• Delivery charges may be charged in certain cases at the discretion of the Company.
• Delivery of products would be done in 2-7 days
• Customer would be intimated of delivery status and timings a day in advance by the Customer Experience team 
• In case of partial, damaged or incorrect delivery, the replacement is done in 48 hours 
• We adhere strictly to our delivery time lines confirmed earlier by our in-house Customer Care team. In rare instances when delivery is delayed, we inform our customers two hours in advance for any delay.
• There are no maximum number of delivery attempts. Customers are contacted repeatedly and attempts are made till delivery is completed. It is in the best interests of the customer to avail of delivery in the first two attempts, as delivery to other customers would have to take precedence if the first two delivery attempts are missed by the customer
• A ticket number is allocated to the customer to enable tracking of order. This ticket is resolved only after the delivery is completed and the customer confirms the same.
• Our CRM remains in contact with customers during the delivery day. In case, the customer is absent during delivery hours, an update of the next attempt at delivery is shared on the same day itself. We attempt to complete delivery in 24 hours.
• During delivery, the customer or his/her spouse/ parents or any relatives can accept delivery after checking the quality of consumer electronics. 
• The receiver of the product would have to sign off the Agreement Document (detailing the subscription Terms and Conditions, benefits of subscription and other relevant information) and the CheckList of items received.

Quality Checks during Delivery

• During delivery, the customer is requested to check and verify the quality and details of each piece of consumer electronics being set up. This is to ensure that the customer receives exactly what has been ordered to his satisfaction.
• There is a quality checklist that customers can go through and sign off conveying that he/she is happy with the product quality.

Post Delivery

• During setup or post-delivery, if the customer, for any reasons, is not completely satisfied with the product, the particular piece can be returned and replacement done free of charge. 
• However, we urge the customer to share such feedback within 7 days so that a delivery slot can be booked immediately. Otherwise, delivery to other customers would be given precedence. If feedback is given later than seven days, prorated rent would be charged.

Pick-up Policy

• Customers shall give at least 7 days prior notice to the company regarding their intention to pick up the product. Further, the Company shall inform the customer of the balance payment, refund details and the pick up date & time at least 24-72 hours before the actual pick up.
• The pickup is done free of charge from the point of original invoice address.

Others

• The Company can terminate the Subscription after giving a 10 days written notice/email to the Subscriber upon the Subscriber
  • Defaulting on the payment of Monthly rentals for two (2) consecutive months and has not paid till the expiry of the 10 days’ notice period.
  • Reftro products are used for commercial purpose.

SECURITIES LAWS

This Website may include statements concerning our operations, prospects, strategies, financial condition, future economic performance and demand for our products or services, as well as our intentions, plans and objectives, which are forward-looking statements. These statements are based upon a number of assumptions and estimates which are subject to significant uncertainties, many of which are beyond our control. When used on our Website, words like ”anticipates,” ”expects,” ”believes,” ”estimates,” ”seeks,” ”plans,” ”intends” and similar expressions are intended to identify forward-looking statements designed to fall within securities law safe harbors for forward-looking statements. The Website and the information contained herein do not constitute an offer or a solicitation of an offer for the sale of any securities. None of the information contained herein is intended to be, and shall not be deemed to be, incorporated into any of our securities-related filings or documents.

LINKS TO OTHER WEBSITES

The Website may contain links to other websites. We are not responsible for any content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked website on our Website does not imply approval or endorsement of the linked website by us. If you decide to leave our Website and access these third-party sites, you do so at your own risk.

This Website may be accessed by users internationally and may contain references or cross references to Company products, programs and services that are not available or are prohibited in your country. Such references do not imply that the Company intends to make available in your country such products, programs or services or that such products may lawfully be used in your country. Company reserves the right without prior notice to discontinue models, parts and accessories, and other items or change specifications at any time without incurring any obligations.

COPYRIGHTS AND COPYRIGHT AGENTS

We respect the intellectual property of others, and we ask you to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information:

• An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
• A description of the copyrighted work that you claim has been infringed;
• A description of where the material that you claim is infringing is located on the Website;
• Your address, telephone number, and e-mail address;
• A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
• A statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

Our Copyright Agent for Notice of claims of copyright infringement on the Website is Sonu Das who can be reached as follows:

By e-mail: support@Reftro.com

INFORMATION AND PRESS RELEASES

The Website contains information and press releases about us. While this information was believed to be accurate as of the date prepared, we disclaim any duty or obligation to update this information or any press releases. Information about companies other than ours contained in the press release or otherwise, should not be relied upon as being provided or endorsed by us.

MISCELLANEOUS

Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Kolkata.Should any part of this Terms of Use be held invalid or unenforceable, that portion shall be construed consistent with applicable law and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with the Website is in conflict or inconsistent with this Terms of Use, this Terms of Use shall take precedence. Our failure to enforce any provision shall not be deemed a waiver of such provision nor of the right to enforce such provision.

GRIEVANCE OFFICER

If your query is not resolved to your satisfaction after the first escalation, you can further escalate the matter to our Chief Executive Officer (CEO) via an email to umang@Reftro.com